Customers who take the time to complain are also taking the time to tell you what they want. Rather than see this as a negative, take it as an opportunity to improve your business.
Today I’m sharing one of my favorite inspirational quotes from the legendary motivational speaker, Zig Ziglar.
How have you dealt with an angry customer online, or in-person?
“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”