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Dear Integra Telecom: Why do you hate small businesses?

Posted by David on July 11, 2014 in Customer Service |

Dear Integra Telecom, Why do you hate small businesses? You don’t know me – well, you sort of do. We actually corresponded a bit on Twitter last month about an issue my sister was having moving her phone number from her old business location (which you managed) to her new business location (which Comcast manages). […]

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Do you get excited about customer complaints?

Posted by David on January 4, 2013 in Customer Service, Work |

Customers who take the time to complain are also taking the time to tell you what they want. Rather than see this as a negative, take it as an opportunity to improve your business. Today I’m sharing one of my favorite inspirational quotes from the legendary motivational speaker, Zig Ziglar. How have you dealt with […]

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